Account and Password Settings

How do I log in?

Click SIGN IN in the top menu bar. This will take you to the log in page where you will need to enter your email address/username and password. Click the ‘Log in’ button when you’ve entered this data to log in.

I’ve forgotten my password – what do I do?

Click the SIGN IN button in the top menu. This will take you to the log in page where there is a link for ‘Forgot password’. Click this and enter your email address. An email will be sent if the email is linked to an account. In the email, you will receive details on how to reset your password. Please remember to check your junk/spam folders.

I have not received an email to confirm or reset my account – what do I do?

Ensure you entered the correct email address when attempting to reset your password. If this is correct, make sure you check your junk/spam folders. If you are still having problems, please contact us.

How do I change my email or personal details?

You can do this in one of two ways. You can either click MEMBERSHIP on the left-hand menu in order to change your name or email. You can also click ACCOUNT of the left-hand menu to change these settings. 

How do I change my password?

Click ACCOUNT from the left-hand menu. Here you can change your password under the LOGIN INFORMATION tab. 

How do I change my billing details?

Click MEMBERSHIP from the left-hand menu and then the SUBSCRIPTIONS tab. Next to your active subscription, there will be the option to UPDATE. Select this to change your billing details.

Subscriptions

Do subscription prices change?

Subscription prices may be discounted at certain times. You may either be notified by email or acquire a discount code. If prices do change, any existing subscription will not be refunded/charged. Prices may occasionally also increase – again the subscription you are registered to will not change.

If my subscription expires, do I lose my saved data and statistics?

No! Provided your account is still registered, if your paid subscription expires then your data and statistics will be saved. Once you then reactivate a paid subscription, these will become available to you again.

Any saved notes will always be available, even after your paid membership expires.

Where do the questions come from?

Questions on this website are provided by qualified dentists and content has been verified by colleagues. Some questions have been taken from a book, which is credited as follows: Biyani, Prateek. Single Best Answer Questions for Dentistry © 2021 by John Wiley and Sons Limited.

Some scenarios have been provided by Dental Training Consultants. Other questions have been created separate to this publication with the same level of quality.

Can I send feedback or queries regarding a question?

Of course! We understand that some questions may have errors or be overlooked as evidence changes, so please do contact us if you notice anything and we will do our best to help.

Can I reset my performance data?

Yes – please contact us with your details and we can reset your data for you.

Can I upgrade my subscription?

Absolutely! Click MEMBERSHIP in the left-hand menu. Select the SUBSCRIPTIONS tab and then CHANGE PLAN next to your active subscription. Here, you can upgrade to a different subscription package and your existing payments will adjusted in to this.

What happens if I pause and resume my subscription?

Pause and resume aims to provide you with more flexibility with your subscription. If you pause your subscription, you will continue to have paid access to the paid features until the end of your billing period. After this, you will drop to a free account until your membership is resumed. You can manage pause and resume through your SUBSCRIPTIONS page in the MEMBERSHIP area.

Can I cancel my subscription?

Of course! Flexibility is a key pillar of ExamineDental and, though we hope you would want to stay, we understand you may want to cancel your subscription. Click MEMBERSHIP. Head over to the SUBSCRIPTIONS tab and click CANCEL next to the subscription you want to cancel. You will still have access to all paid features until your next billing date. You can always resubscribe in the future when you want access to the resources again!

Payment

How do I register for a subscription?

Select SIGN UP from the top menu and select your level of subscription.

Once you’ve chosen your level of subscription, you will then be guided through the registration process.

If you have previously created an account, then you can SIGN IN with the existing details and change your membership from the MEMBERSHIP link in the menu.

How can I pay for my subscription?

You can pay directly on the website using a credit/debit card. If you have any issues with payments, please contact us.

Do subscriptions automatically renew?

Yes, based on feedback we felt this was the best method of subscription. Your subscription will automatically renew based on the time periods and rates currently applied to your account. However, you can cancel your subscription at any time and your paid subscription will be active until your next billing date. After this point, you will drop to a Free Access account and can renew your paid membership at any time. This gives the greatest flexibility.

Is payment secure?

Payments on ExamineDental are safe and secure.

We utilise Stripe for our payments framework and, therefore, all data transmitted is encrypted. We do not store any card details following a transaction. Additionally, the website runs on an SSL system providing added security. This is demonstrated by the website address having ‘https://’ in front of it or a padlock in the address bar.

My card is not working – why?

This may be due to incorrect card/account details being entered. Please check this first and retry. If your card is repeatedly declined, please contact your bank as they may sometimes block certain websites. If you are still not managing to pay, please contact us.

Why haven’t I received an invoice or confirmation?

Please always check your junk/spam folder first as emails may be filtered there. Ensure that the email address you entered for your account is correct. You can also access your invoices by clicking MEMBERSHIP and then PAYMENTS. You can download your invoices as PDFs here.  

 

If there are any further issues, please contact us.

Can I get a refund?

We are very proud of the website we have created and want you to be happy and satisfied with the resources we have. If you are not happy with your ExamineDental purchase, please let us know within 7 days of purchase and we will refund your purchase, provided you have not attempted more than 20 questions. Please contact us for a refund.

Can I get an invoice for my subscription?

An invoice is generated automatically on subscription and renewal. You can select MY ACCOUNT -> PAYMENTS. Here you will have the option to select a PDF next to the required transaction. Additionally, if you require any other form of invoice, please contact us.

Can I delete my account?

We hope you wouldn’t want to do this. However, if you would like to delete your account, then please contact us and we can arrange this for you.

General Problems

I can’t access a page, what do I do?

We’re sorry if there’s an error with a page – we do our best to make sure everything runs smoothly! Firstly, check your internet connection is working.

If the problem persists on a single page, then please let us know – we will fix it as soon as we can.

How do I report a problem?

Please use the contact form to let us know if there are any issues – we will do our best to remedy them!

Terms and Conditions

Terms and Conditions

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. You will be asked to confirm this prior to placing an order. If you do not agree to be bound by these terms and conditions you may not use or access this website, and should leave immediately.

If you have any questions relating to these terms and conditions please contact us.

Definitions

Definitions used in these terms and conditions are set out below:
– Conditions – Terms and conditions and any special conditions
– Product – A product or subscription displayed for sale on the website
– Product description – Part of the website where certain terms and conditions in respect of the individual product are provided
– Special conditions – The terms and conditions in the product description
– Users – Users of the website collectively
– Personal information – The details provided by you during the registration process
– We/us – Examine Education Limited
– Website – The website located at www.examinedental.com or any subsequent URL which may replace it
– Cookies – Small text files which our website places on your computer’s hard drive to store information about your shopping session and to identify your computer
– United Kingdom and UK – England, Wales, Scotland, Northern Ireland and the Channel Islands
– You – A user of this website

Use of the website

Access 
You are provided with access to this website in accordance with these terms and conditions and any orders placed by you must be placed strictly in accordance with these terms and conditions. 

Our rights 
We reserve the right to, temporarily or permanently, change or withdraw part of, or the entirety, of the website with or without notice to you or other users, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website. We will also reserve the right to change the terms and conditions of the website and, by continuing to use the website, you are deemed to accept these changes.

It if your responsibility to check for any changes in the conditions. If you do not agree to any changes, then you must immediately stop using the website. We reserve the right to refuse access to this website at our discretion.

Online subscriptions and purchases

Your ExamineDental account (and associated subscription) and log in details are personal and non-transferable, and it is your responsibility to keep these confidential and to only be used by you for the duration of your registration on this website. We reserve the right to terminate your subscription and/or account and/or take further action should we find you in breach of this clause.

Age Restriction
You must be aged 18 or over to subscribe to and/or purchase products on this website. By registering and entering your details, you confirm that you are aged 18 or over. For 1-to-1 sessions related to ‘Getting into Dental School’, students must have permission from an adult to book.

My performance data
We aim to keep your statistics and data indefinitely enabling you to re-access your account and statistics at any point in the future. We cannot, however, guarantee that the data will always be retained.

Intellectual property and rights of use
You agree that the material and any content contained within this website is made available to you for your personal, non-commercial use only. Any other use of this material or content is strictly prohibited.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 

Compliance with laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website. 

Limitation of liability
Every attempt is made to ensure accuracy of any information placed on the website. However, we make no guarantees, or warranties, whether express or implied in relation to its accuracy.

The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements. We also cannot make any warranty that the website and its services will be uninterrupted, timely or error-free, that errors/defects will be corrected, or that the website or hosting server is free of viruses or bugs or represents the full functionality, accuracy or reliability of the website.

We are not liable or responsible to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We do not seek to limit our liability for death or personal injury caused by our negligence. Our liability in connection with any product(s) purchased through our website is strictly limited to the purchase price of that product.  We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions Entire Agreement. 

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
 
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. 

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Your statutory rights are not affected by these terms and conditions. 

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. 

Contact 
Please contact us directly via email on the contact us section of the website.

Products 
Each product that you purchase is sold subject to the product description, which may stipulate specific conditions relating to that product. This may include, but is not limited to, terms and conditions relating to subscription durations, guarantees and content access.

All care is taken to ensure products and subscriptions are listed accurately on the website, including their specific details, descriptions and prices. Although all attempts are made to keep the website up to date, the information listed may not always be accurate for the time of purchase. 

Orders and Purchases
Prices and product details may be updated/changed from time to time. It is your responsibility to ensure that, prior to placing your order, you have checked all the relevant details regarding the product you have selected. The price cannot be guaranteed until the order is accepted.

We will take all possible care within our power, to keep details of your order, purchase and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or purchasing from the website.

Subscriptions are advertised as auto-renewing and will be billed at the timeframes set out by the platform. It is your responsibility to cancel the subscription in order to avoid being billed. Any requests stating that subscriptions were charged without advising you or that you were not informed will be disregarded.

We reserve the right to suspend or cancel memberships of users if in violation of our terms. This includes the incorrect use of or abuse of partner discount codes for subscriptions.

Payment
You confirm that the method of payment, including credit card, debit care or online transaction platform, is your own.

All prices are inclusive, where applicable, of VAT at the current rates and are correct at the time of entering them on the website. Payment can be made utilising any of the methods specified during the checkout section of the website.

You confirm that the credit or debit card being used is yours. 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. 

Refusal of transactions

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on the website. We may refuse to process a transaction for any reason, or refuse service to anyone at any time at our sole discretion. 

We will not be liable to you or any third party by reason of: our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

By making an offer to purchase a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Security

Purchasing on www.examinedental.com is safe and secure.

We use internet standard encryption technology to protect your personal information including credit or debit card number, name and address. This process is known as SSL (secure sockets layer). To check that you are in a secure area of our site look at the bottom of your browser to see a closed padlock or an unbroken key. You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.examinedental.com in your browser address window.

For our privacy policy, please visit this page.

Content Accuracy

The information present on this website is obtained from reliable resources. Every effort is made to ensure its accuracy, despite this no responsibility for loss, damage or injury occasioned to any person acting or refraining from action as a result of misinformation obtained herein can be accepted by ExamineDental or any associated authors or publishers.

If you notice any issues with content on this website and question the accuracy, please contact us and we will aim to investigate and correct it as soon as possible if necessary. In the extremely small possibility that questions are inaccurate, you must accept the risk of answers being incorrect and being given incorrect information. We take all possible precautions to avoid this happening.

Contacting ExamineDental

ExamineDental is here to further dental education and provide a revision service for you. We are happy for you to contact us with any concerns you may have. We will aim to respond to any emails within 24 hours and resolve any concerns as soon as possible. However, any form of abusive, aggressive or threatening behaviour will not be tolerated and is unacceptable.

Any form of communication that falls under this category will not be responded to regardless of the content contained within. The author will be warned and, should the behaviour be repeated, we will terminate their subscription and the user will not be entitled to any form of refund or compensation.

Please be kind.

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